The Bürgeramt of the Future – Part 1 How can Berliners get appointments at Bürgerämter – “citizen offices” – more quickly than is currently possible? What would a work station at a Bürgeramt of the future look like? Which workflows at the Bürgeramt for city employees in training could be optimized so as to get … Read more
Service design: Pursuing the path to the administration oasis Imagine you need an administrative service, such as a document or permit, and everything goes quickly, smoothly – and tailored to your needs. This is exactly the scenario we mean when we talk about the “administration oasis” at CityLAB. At our summer event celebrating our third … Read more
The Berlin Senate Chancellery and CityLAB Berlin provided a presentation of their work at a joint booth at re:publica from June 8 to 10, 2022. In addition to the current status of the strategy “Gemeinsam Digital: Berlin”, the five pilot projects being run under the Berlin model project Smart City were showcased, two of which … Read more
An agile footing can go a long way to succeeding
