From the LAB
The blog of CityLAB Berlin: documentations, tutorials, videos and much more.
Topics
Our visit to the twin city of Jakarta
In June 2022, CityLAB Berlin received a delegation from Jakarta and Bangkok as part of the EuropeAid project “Smart Change”. The return visit to Jakarta was scheduled for two months later and CityLAB got to...
A look into Berlin’s coffers
Living in Berlin generates a wide range of running costs – from teachers’ salaries and the expansion of daycare centers to the promotion of cultural institutions and affordable housing, the budget has a major impact...
The Bürgeramt of the Future – Part 1
The Bürgeramt of the Future – Part 1 How can Berliners get appointments at Bürgerämter – “citizen offices” – more quickly than is currently possible? What would a work station at a Bürgeramt of the...
Service design: Pursuing the path to the administration oasis
Service design: Pursuing the path to the administration oasis Imagine you need an administrative service, such as a document or permit, and everything goes quickly, smoothly – and tailored to your needs. This is exactly...
CityLAB Project Days: Digitalization with a difference – Mall Anders!
By Yannick Müller Shaping the Smart City – In creative ways A few clothes racks, shelves and light fixtures were left over from the previous tenant of a store space in the Wilma-Arkaden shopping mall...
In eight modules to agile public authority work
The new Service Agent training program website offers an impression of how service design can be used to improve the public administration.
