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Innovative Verwaltung

What makes good service design for administration?

May 22, 2024 by Johannes Refle

We asked our service designers at CityLAB – read on to find out what they look out for when working with the administration.

Categories Abgeschlossen, Innovative Verwaltung Tags service design

The Bürgeramt of the Future – Part 2

January 12, 2024February 28, 2023 by Pia Gralki

How can appointments be organized more efficiently at Berlin’s Bürgerämter? We’ve been looking into this question in a collaborative project with the citizen center in Friedrichshain-Kreuzberg and the Senate Department for the Interior.

Categories Innovative Administration, Innovative Verwaltung Tags innovative administration, service design, SmartCity
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