What makes good service design for administration?
We asked our service designers at CityLAB – read on to find out what they look out for when working with the administration.
Innovative Verwaltung
The Bürgeramt of the Future – Part 2
How can appointments be organized more efficiently at Berlin’s Bürgerämter? We’ve been looking into this question in a collaborative project with the citizen center in Friedrichshain-Kreuzberg and the Senate Department for the Interior.
