Don’t be afraid of the application
How can we redesign complex application processes to reduce barriers and ensure that people can access essential social benefits more easily?
Innovative Verwaltung
Sharing Knowledge, Shaping Cities: Urban Collaboration Between Berlin and Phnom Penh
Our travel report shows: cities learn from each other, and the challenges of digital, ecological, and social transformation are best addressed together.
Why BärGPT Is an In-House Development – and Why That Was the Right Choice
Why develop an in-house solution when other German states already have existing tools? An analysis by Ingo Hinterding.
Stadtgeflüster – City Whispers
Why do cities constantly meet – and yet learn so little from each other?
The CityLAB Sommerkonferenz 2025 – our review in highlight images
Around 900 guests, 95 speakers, 68 sessions and 13 workshops – that was our CityLAB Summer Conference 2025!
Bürgeramt der Zukunft Part 4 – Document Check in Practice
In the Bürgeramt der Zukunft (Citizen Office of the Future project), we take a detailed look at everyday work and processes in Berlin’s citizen offices.
Theory Meets Reality: Why Processes Rarely Go as Planned
Smart City Designer Anja Lüttmann and Project Manager for Administrative Innovation Pauline Boos share their experiences in this interview, illustrating how they analyze processes, identify problem areas, and develop suitable solutions—step by step.
Digital Sovereignty for the Berlin Administration
How modern work culture could be introduced into the Berlin administration: with openDesk, CityLAB, together with ITDZ Berlin, is testing the open-source collaboration suite.
Open Data and the City – the ODIS-column #2
In the second ODIS column, you can find out why it takes real data detectives to find Berlin’s core data sets.
