User-centered digital administration: collaborating with citizens to improve online forms

Forms are one of the most important interfaces between citizens and the city administration. Whether you’re applying for a housing subsidy or registering a dog with city authorities, filling out (online) forms gives citizens access to numerous services that are essential for our everyday lives in Berlin. It’s not always easy for citizens to fill … Read more

The minds behind CityLAB Berlin: Victoria Boeck

CityLAB Berlin would be nothing without its employees, who draw on a wide range of expertise to advance digitalization in Berlin. Our series The minds behind CityLAB Berlin introduces you to different CityLAB team members every month. Inside Victoria Boeck’s mind 1. Who are you and what is your role at CityLAB Berlin? I’m Victoria … Read more