The Power of Small Words
Small texts, big impact: In this blog post, we explain why good UX writing is crucial for user-friendly administration.
service design
Stadtgeflüster – City Whispers
In this column, we provide monthly insights into the daily work of the “Smart City and Administrative Innovation” team. Kicking things off is our Service Designer, Tobias Witt.
Theory Meets Reality: Why Processes Rarely Go as Planned
Smart City Designer Anja Lüttmann and Project Manager for Administrative Innovation Pauline Boos share their experiences in this interview, illustrating how they analyze processes, identify problem areas, and develop suitable solutions—step by step.
Welcome to Berlin: CityLAB Summer School 2024
Once again this year, students from various disciplines and practice partners came together to tackle the pressing urban challenges of our time.
What makes good service design for administration?
We asked our service designers at CityLAB – read on to find out what they look out for when working with the administration.
The Bürgeramt of the Future – Part 2
How can appointments be organized more efficiently at Berlin’s Bürgerämter? We’ve been looking into this question in a collaborative project with the citizen center in Friedrichshain-Kreuzberg and the Senate Department for the Interior.
