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service design

The Power of Small Words

April 28, 2025April 25, 2025 by Johannes Refle

Small texts, big impact: In this blog post, we explain why good UX writing is crucial for user-friendly administration.

Categories Smart Cities für alle Tags service design, Smart City

Stadtgeflüster – City Whispers

March 24, 2025 by Nora Eilers

In this column, we provide monthly insights into the daily work of the “Smart City and Administrative Innovation” team. Kicking things off is our Service Designer, Tobias Witt.

Categories Abgeschlossen Tags innovative administration, service design, Smart City

Theory Meets Reality: Why Processes Rarely Go as Planned

January 27, 2025 by Johannes Refle
Eine Frau, die ein Formular an einem Laptop ausfüllt.

Smart City Designer Anja Lüttmann and Project Manager for Administrative Innovation Pauline Boos share their experiences in this interview, illustrating how they analyze processes, identify problem areas, and develop suitable solutions—step by step.

Categories Abgeschlossen Tags Digitale Zusammenarbeit, Innovative Verwaltung, service design, Smart City

Welcome to Berlin: CityLAB Summer School 2024

November 5, 2024 by Yannick Müller
Die interdisziplinären Teams der Summer School 2024 des CityLAB Berlin

Once again this year, students from various disciplines and practice partners came together to tackle the pressing urban challenges of our time.

Categories Abgeschlossen Tags Events und Netzwerk, prototyping, service design

What makes good service design for administration?

May 22, 2024 by Johannes Refle

We asked our service designers at CityLAB – read on to find out what they look out for when working with the administration.

Categories Abgeschlossen, Innovative Verwaltung Tags service design

The Bürgeramt of the Future – Part 2

January 12, 2024February 28, 2023 by Pia Gralki

How can appointments be organized more efficiently at Berlin’s Bürgerämter? We’ve been looking into this question in a collaborative project with the citizen center in Friedrichshain-Kreuzberg and the Senate Department for the Interior.

Categories Innovative Administration, Innovative Verwaltung Tags innovative administration, service design, SmartCity
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