This „Virtual Citizen Services Assistant“ is the result of a research cooperation between the ITDZ Berlin (IT Service Center Berlin) and the DAI Laboratory at the TU Berlin. The chatbot uses data from the Berlin Government Service Portal and is available 24/7 to answer queries about government services, such as questions about fees, required documents or opening hours of government offices. The chatbot is able to do all of this in nine different languages. It’s currently in beta and is being actively developed.
When is my local Bürgeramt open? What documents do I need to bring to apply for a driver’s license? How much does it cost to get a new ID issued? Finding answers to these questions amidst the jungle of Berlin’s bureaucracy is not always easy. But Bobbi the ChatBot is here to help!
Bobbi is a “Virtual Citizen Services Assistant” and is the result of a research cooperation between the ITDZ Berlin (IT Service Center Berlin) and the DAI Laboratory at the Technical University Berlin. The chatbot uses data from the Berlin Government Service Portal and is available 24/7 to answer questions about government services. The chatbot is also able to give responses in nine different languages – a critical feature in a city as diverse as Berlin – thanks to a machine learning-enabled translation service. When interacting with Bobbi, it’s important to remember that he only has knowledge about government services – you can’t use him to ask about the weather in Berlin, or to find the nearest bank ATM, for example. This chatbot is currently in beta, so it’s a work in progress that will be continually improved.