Many citizens find interacting with digital technology difficult or even impossible for a variety of reasons. As a result of these struggles, these citizens are unable to access various online services, including digital public services provided by the local government.
The pilot project „Citizen Advice Terminal“ is testing out possible solutions for making online government services more accessible. This prototype aims to transform passive consumers of digital services into active users – regardless of their technical skills or other preconditions – and in turn enable more citizen participation overall.
The „Citizen Advice Terminal“ is being developed in cooperation with the Technologiestiftung Berlin and the Central and Regional Library Berlin (ZLB), representing the association of public libraries.