Stadtgeflüster – City Whispers
In this column, we provide monthly insights into the daily work of the “Smart City and Administrative Innovation” team. Kicking things off is our Service Designer, Tobias Witt.
innovative administration
Review: The Year 2024 in Light of the Strategy “Gemeinsam Digital: Berlin”
The Year in Review with a Focus on the Key Priorities of the Year, Measure Support in the CityLAB, and the Highlights of Strategy Implementation.
The Bürgeramt of the Future – Part 3
Can a digital checklist help reduce cancellations for citizens’ office appointments? Our prototype “Anmelde-Check” in real-life testing.
The CityLAB Sommerkonferenz 2024 – a retrospective in pictures
An unforgettable anniversary lies behind us – here are some of the highlights!
Science meets neighbourhood: a look back at the Kiezlabor in Lichtenberg
On the campus of the Berlin University of Applied Sciences (HTW), the Kiezlabor invited people to share ideas and change perspectives.
Five years of CityLAB: Interview with Nicolas Zimmer and Dr Benjamin Seibel
How do you set up an innovation lab? We asked two people who know from experience: Nicolas Zimmer, Chairman of the Board of the Technologiestiftung Berlin and our CityLAB Director Dr Benjamin Seibel.
Parla: Intelligent knowledge management for administrative documents
With our latest application Parla, we use artificial intelligence to make public administrative documents that reveal a lot about the inner workings of our city searchable.
The Bürgeramt of the Future – Part 2
How can appointments be organized more efficiently at Berlin’s Bürgerämter? We’ve been looking into this question in a collaborative project with the citizen center in Friedrichshain-Kreuzberg and the Senate Department for the Interior.
The Bürgeramt of the Future – Part 1
The Bürgeramt of the Future – Part 1 How can Berliners get appointments at Bürgerämter – “citizen offices” – more quickly than is currently possible? What would a work station at a Bürgeramt of the future look like? Which workflows at the Bürgeramt for city employees in training could be optimized so as to get … Read more
Service design: Pursuing the path to the administration oasis
Service design: Pursuing the path to the administration oasis Imagine you need an administrative service, such as a document or permit, and everything goes quickly, smoothly – and tailored to your needs. This is exactly the scenario we mean when we talk about the “administration oasis” at CityLAB. At our summer event celebrating our third … Read more
